The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Secret Shopper Study Development
Taxonomy Code: TP-6500.1900-800
Programs that help nonprofit organizations, small businesses and other groups develop an evaluation process which involves having volunteer interviewers pose as clients or customers and rate pre-identified services using a structured rating form which can be paper or online. Secret shoppers connect with the organization in-person, by telephone or online. Secret shopper studies are generally used as part of the process of reviewing and assessing employee and manager behavior, service delivery procedures, and quality of products; and results may be used to make key improvements in customer relations, service delivery, product reliability and relevance, and/or organizational efficiency and effectiveness.